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ITILFND V5 Flashcards

Active recall study cards for the ITIL Foundation (Version 5) exam. Flip each card to reveal the answer, filter by domain, or shuffle for spaced repetition.

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key-terms-and-definitions

What is the ITIL 5 definition of a service?

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Answer

A means of enabling value co-creation by facilitating outcomes customers want to achieve, without the customer having to manage specific costs and risks. The 'without managing costs and risks' clause is a key tested element.

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